Jan has her own web site development and internet consulting company. She has developed a structured approach to working effectively with clients on envisioning and planning their web sites. Before going into business for herself, Jan Friedman spent 20 years in the technology field doing internet consulting, requirements gathering, business analysis, project management and consulting. Her clients have included individuals, small and medium sized businesses, Fortune 500 companies, and nonprofits. She has specialized in implementing new technologies and in creating internet strategic plans for profit and nonprofit organizations. Below are a few of her projects as business and requirements analyst:

Use Case Analyst: Responsible for requirements analysis for development ofinteractive web site for a NY city recruitment advertising company. Goal was to move organization from reliance on print recruitment to reliance on web site recruitment. Conducted interviews and facilitated Use Case Joint Discovery Sessions to capture business and system requirements. Used Rational Rose and Unified Modeling Language to develop Use Case Specifications. Facilitated JDSs using small group facilitation techniques including brainstorming, idea reduction, storyboarding, and decision-making tools. Acted as a liaison between customers and programmers to interpret requirements and architect web site information. Developed requirements management plan and maintained requirements database. Developed traceability plan and matrix.

Business Analyst: Conducted departmental Joint Discovery Sessions and individual interviews to determine business and technical requirements for a New York non-profit performing arts organization B2B and B2C web site. Analyzed current business processes and designed improved processes for customer-facing processes and back office operations, including box office, and media lab.

Business Analyst: Led executive level Joint Discovery Sessions to develop strategic plan for e-business strategy for New York based performing arts organization. This included defining organization vision and requirements, developing an organizational change plan, researching and recommending a technical and organizational infrastructure. Developed technical recommendations including a high level implementation plan. Developed cost analysis, return on investment report and a prototype for new interactive web site for the organization. Web site included customer facing requirements as well as back office requirements.

Business Analyst: Led strategic planning and executive JDS and design sessions for NY based Recruitment Company for web site development. Provided consultation to client on using e-business solutions to meet company goals. Developed plan to integrate people, processes, and new technologies within organization.